Privacy Policy

At Sarcasm Mugs, we take your privacy seriously (no sarcasm here). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Please read this policy carefully to understand our practices regarding your personal data.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

Personal Information

When you place an order or interact with our website, we may collect the following personal information:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address, billing address
• Payment Information: Credit card details, payment method (processed securely through Stripe)
• Account Information: Username, password (if you create an account)
• Order Information: Products purchased, order history, preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs
• Location Data: General geographic location based on IP address

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges
• Communication: To send order confirmations, shipping updates, and important account information
• Marketing: To send promotional emails about new products, special offers, and updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website's functionality and user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions

3. Third-Party Services

We work with trusted third-party service providers to operate our business:

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (payment processing, order fulfillment, shipping)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS-compliant providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Information: Retained for accounting and warranty purposes (typically 7 years)
• Marketing Data: Retained until you unsubscribe or request deletion
• Account Information: Retained until you delete your account
• Analytics Data: Typically anonymized and retained for analytical purposes

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookie Management

You can control and manage cookies through your browser settings:

• Most browsers allow you to refuse or accept cookies
• You can delete cookies that are already stored on your device
• You can set your browser to notify you when cookies are being sent

Please note that disabling cookies may affect the functionality of our website, particularly features like the shopping cart and checkout process.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: