Frequently Asked Questions

Ordering is simple! Browse our collection, select your favorite mug, choose your size and quantity, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment information, and complete your order. You'll receive a confirmation email once your order is placed.

Because we use print-on-demand production, orders begin processing immediately after placement. This means we have a very short window to make changes.

To modify or cancel: Contact us at support@sarcasmmugs.com as soon as possible. If production hasn't started, we may be able to help. Once printing begins, we cannot make changes or cancel the order.

No, you can check out as a guest! However, creating an account allows you to track orders, save your shipping information for faster checkout, and view your order history. Plus, you'll be first to know about new designs and special offers!

Our mugs are available in standard 11 oz and large 15 oz sizes. Some designs may only be available in specific sizes - check the product page for availability. Both sizes are made from high-quality ceramic and feature the same vibrant printing quality.

Processing Time: 3-5 business days (this is when we custom-print your mug)

Shipping Times:

• Standard Shipping: 5-10 business days
• Expedited Shipping: 2-5 business days
• Express Shipping: 1-3 business days

Note: Processing time is separate from shipping time. Total delivery time = Processing (3-5 days) + Shipping time.

Shipping costs are calculated at checkout based on your location and selected shipping method. We offer competitive rates and occasionally run free shipping promotions!

Typical Rates (US domestic): Standard shipping starts at $4.99, with faster options available for an additional fee.

Yes! We ship to many countries worldwide. International shipping times vary by location, typically 10-20 business days plus processing time.

Important: International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in our shipping costs and are the customer's responsibility.

Absolutely! Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website. If you have an account, you can also view tracking information in your order history.

If your tracking shows the package as delivered but you haven't received it, first check with neighbors and household members, and look around your property (sometimes carriers leave packages in unexpected places).

If you still can't locate it after 48 hours, or if your package arrives damaged, contact us at support@sarcasmmugs.com with your order number and photos (if damaged). We'll work with you to resolve the issue.

Due to the custom, print-on-demand nature of our products, we can only accept returns in these cases:

• Defective or damaged products: Contact us within 7 days of delivery with photos
• Incorrect product: If you received the wrong item, contact us within 7 days
• Significant printing errors: Major defects in the design print quality

We cannot accept returns for products in perfect condition if you simply changed your mind, or for minor color variations due to screen display differences.

Contact our support team at support@sarcasmmugs.com within 7 days of receiving your order. Please include:

• Your order number
• Photos of the defect or damage
• Description of the issue

We'll review your request and respond within 1-2 business days with next steps.

Once your return is approved, refunds are processed within 5-10 business days to your original payment method. You'll receive an email confirmation when the refund is processed. Please allow additional time for your bank to process the refund (typically 3-5 business days).

Unfortunately, we cannot exchange mugs simply because you prefer a different design. Since each mug is custom-printed for your order, we cannot accept exchanges unless there's a defect or error with your product. If you'd like a different design, you'll need to place a new order.

While our mugs can technically go in the dishwasher, we strongly recommend hand washing to preserve the design quality and extend the life of your mug.

If you do use a dishwasher, place the mug on the top rack and use a gentle cycle with mild detergent. Avoid high heat settings.

Yes! Our mugs are microwave-safe. You can safely reheat your coffee, tea, or hot chocolate. However, avoid extremely long heating times and always use caution when removing hot mugs from the microwave.

Best practices for long-lasting mugs:

• Hand wash with mild soap and warm water
• Use a soft sponge (avoid abrasive scrubbers)
• Dry with a soft cloth
• Avoid soaking for extended periods
• Store in a safe place where it won't get knocked over
• Don't use harsh chemicals or bleach-based cleaners

With proper care, your sarcastic masterpiece will last for years!

Our mugs are printed using high-quality, professional-grade printing technology. When properly cared for (hand washing, avoiding abrasive cleaners), the designs are very durable and should not fade or peel. If you experience any issues with design quality, contact us - this would be covered under our quality guarantee!

We accept all major payment methods through our secure payment processor, Stripe:

• Visa, Mastercard, American Express, Discover
• Debit cards
• Apple Pay
• Google Pay
• Other digital wallets

All payments are processed securely, and we never store your full credit card information.

Absolutely! We use Stripe, one of the world's most trusted payment processors. All payment data is encrypted using SSL/TLS technology and processed according to PCI DSS standards.

We never see or store your full credit card details - they go directly to Stripe's secure servers. Your security is our top priority!

Your payment method is charged immediately when you complete your order. Since we use print-on-demand manufacturing, production begins right away, so the charge is processed at the time of purchase.

Currently, we require full payment at the time of purchase. However, we occasionally offer promotional discount codes and sales - sign up for our newsletter to be notified of special offers!

Currently, we only offer the designs available in our shop. We're a curated collection of the best sarcastic quotes and witty one-liners, and we're constantly adding new designs!

Have a design idea? Send it to ideas@sarcasmmugs.com - we love hearing from our customers and may feature your suggestion in a future collection!

For bulk orders (typically 20+ mugs), please contact us at wholesale@sarcasmmugs.com with details about your needs. We'd be happy to discuss pricing and options for large orders!

We're exclusively online! This allows us to offer competitive prices and a wider selection of designs. Plus, you can shop from the comfort of your couch (probably while drinking from your current, less sarcastic mug).

Great question! Here's how to stay in the loop:

• Sign up for our newsletter (footer of any page)
• Follow us on social media @SarcasmMugs
• Create an account to receive personalized updates
• Check our blog for announcements and mug care tips

We promise not to spam you - just quality sarcasm and occasional special offers!

Our print-on-demand model is inherently more sustainable than traditional manufacturing because:

• No excess inventory or waste from unsold products
• Products are only made when ordered
• Reduced warehouse storage needs
• Mugs are reusable, reducing disposable cup waste

We're committed to sustainable practices and continuously look for ways to reduce our environmental impact!