At Sarcasm Mugs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy outlines the steps you need to take to return or exchange your items. Please read this policy carefully.
If you are not satisfied with your purchase, you may return it within 30 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please allow a reasonable amount of time for the refund to be processed and for it to appear on your account statement.
Several types of goods are exempt from being returned:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@sarcasmmugs.com with your order number and details about the defect or damage.
If you receive a damaged or defective item, please notify us immediately at info@sarcasmmugs.com. Include your order number and a description of the issue, along with photos if possible. We will work with you to resolve the problem quickly.
If you haven’t received a refund within a reasonable time frame, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@sarcasmmugs.com.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
If you have any questions about our Refund and Return Policy, please contact us at info@sarcasmmugs.com.